Change Management Specialist

The Ministry of Lands and Natural Resources (MoLNR), through the Vanuatu Affordable and Resilient Settlements (VARS) Project supported by the World Bank, invites eligible individual consultants to express their interest in providing the services of a Change Management Specialist, based at the VARS Project Management Unit (PMU), MoLNR, Port Vila.

About the Assignment

The Ministry is implementing a programme of land-sector reform and institutional strengthening guided by its Reform Masterplan and Corporate Plan. Under VARS, this includes operationalisation of the Land Management Information System (LMIS), improved records and revenue management, electronic workflows and forms, digital service delivery, and a new integrated Ministry headquarters in Port Vila.

The Specialist will provide structured organisational change support and practical, person-centred coaching to selected staff in the Department of Lands (including the Valuer General's Office), the Corporate Services Unit and the Geology and Mines Unit. The Specialist will help staff and managers adopt improved administrative practices, move from paper-based to digital ways of working, prepare for new systems and workflows, and become ready to occupy and operate from the new headquarters. The Department of Water will take part in Ministry-wide initiatives only.

The assignment is administrative, organisational and behavioural in nature and works alongside the Ministry's technical specialists and supervisors.

Expected Improvements

• Task organisation, prioritisation, follow-up and completion within approved administrative workflows
• Administrative accuracy, consistency, timeliness and quality control
• Electronic filing, email management, document handling and records discipline
• Adoption and effective use of approved digital tools, electronic workflows, forms and productivity applications
• Staff confidence, adaptability and readiness for new systems, workplace protocols and shared facilities
• Leadership visibility, staff engagement, collaboration and organisational cohesion
• Operational readiness, business continuity and staff preparedness for occupation of the new headquarters
• Management capacity to monitor process effectiveness, identify training needs and sustain improvements

Minimum Qualifications

• Degree in Change Management, Organisational Development, Public Administration, Human Resource Management, Business Administration, Organisational Psychology, Information Management, Workplace Strategy, Project Management or a related field. Professional certification in change management, project management, business-process improvement, coaching, digital transformation, operational readiness or training and development would be an advantage.
• At least 10 years of relevant professional experience in organisational change, institutional strengthening, workforce capability development, public-sector reform, digital workplace transformation or operational readiness.
• Demonstrated experience in practical on-the-job coaching, stakeholder engagement, organisational readiness assessment, change communication, staff training, digital adoption, electronic document and records management, and development of practical SOPs and work aids.
• Experience supporting workplace transition, occupation of new facilities or implementation of new ways of working on complex public-sector projects.
• Experience in developing countries is essential; experience in Pacific Island Countries or Small Island Developing States is highly desirable. Experience on World Bank or other donor-funded projects would be an advantage.
• Excellent written and spoken English; working ability in Bislama is highly desirable and French would be an advantage.

Duration and Reporting

Up to 120 intermittent working days, milestone-based, to be completed no later than 30 December 2028. The Specialist will report contractually to the Project Manager, VARS PMU, with technical oversight by the Director General, MoLNR.

What to Submit

An Expression of Interest and CV. Interested applicants may obtain further information, including the detailed Terms of Reference, from the Ministry in person or by email during office hours (8:00 am – 5:00 pm, Monday to Friday).

Selection and Submission

A consultant will be selected under the Individual Consultant Selection (INDV) method set out in the World Bank Procurement Regulations for IPF Borrowers (Seventh Edition, September 2025). The attention of interested consultants is drawn to Section III, paragraphs 3.15, 3.16 and 3.17 of the Procurement Regulations, which set out the World Bank's policy on conflict of interest.

Expressions of interest and CV must be delivered by hand, mail or email on or before Tuesday 10 November 2026 at 2:00 pm Vanuatu time to:

Vanuatu Affordable and Resilient Settlements Project (VARS)
Ministry of Lands and Natural Resources (MoLNR)
Socapo Area, Port Vila
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